28th July 2021

THE SURGERY RECEPTION AREA IS CLOSED

 WE HAVE HAD FOUR PATIENTS ARRIVE AT THE SURGERY AFTER RECEIVING A POSITIVE RESULT FOR CORONAVIRUS.  FOR OUR STAFF AND OTHER PATIENTS’ SAFETY WE HAVE CLOSED THE RECEPTION AREA 

For attention and to book in, please wait outside and call the surgery 01621 778383/742233 to let us know you have arrived

When to self-isolate

Self-isolate immediately if:

17th May 2021
Dear Patient,
 
You may have heard on the news that GPs have been told that they must offer face to face appointments from Monday 17th May as well as telephone and online consultations.
 
Our priority is to ensure safe access to speak to a GP or nurse and we aim to offer as many appointments in a timely manner as possible. As we ease out of lockdown and also as we see a rise in the number of cases of the Indian Covid variant we have to consider very carefully how we do this in the safest possible way.
 
All clinicians here would MUCH prefer to see patients face to face. We like seeing patients, that’s what we trained to do. We don’t like having telephone conversations all day, particularly when it can be difficult to hear people.  Thankfully, during the last year we have been able to see a rising proportion of patients face to face where the clinician feels this is the best way to assess them and we will continue to do this. We will cautiously increase the number of people we see face to face but will be guided also by local infection rates.
 
In the past month we have  had 1323 GP appointments [49% were face to face] and 1721 nurse appointments [48% face to face]. All of the face to face appointments were booked by clinicians who made the decision that this was the best way to assess the patient. At the moment we think this is the safest way to continue. However, we understand that some patients, for whatever reason, just want to be seen. Unfortunately we cannot open our appointments up the way they were before the pandemic, with full waiting rooms and no control over the type of symptoms that patients may attend with. That could be dangerous for all and would result in a drop in the number of appointments we could offer because of the continuing need for PPE, cleaning and social distancing.
 
So, as a first step, we will offer a limited number of face-to-face appointments for routine matters that patients can phone up and request without having to speak to a GP or nurse first. These will be bookable two weeks in advance rather than on the day appointments. Please be assured that our current system of offering same-day telephone appointments for anything urgent or routine, will continue. We will continue, as now, to bring patients who we judge to require examination for a subsequent face-to-face consultation.
 
We have had lots of lovely support and understanding from our patients. We have been busier than ever in recent weeks as patients come forward with symptoms they have had for months.
 
Our appointments are precious and we want to ensure that ALL patients have fair and easy access to these. Please help us to help you and continue with the understanding you have shown.
 
Dr Julie McGeachy
Dr Dan Hancock

Patient access survey -

Please follow link to give feedback about how well you feel able to access services at the surgery. This survey is intended to be filled in after you have contacted the surgery for a particular episode: we wish to know how we are doing now, rather than have a general view of accessing services in the past.

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Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition. Locally there are services to support lifestyle change and healthy living (including smoking cessation): see the Essex Lifestyle Service link.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access & Facilities

The Maylandsea Medical Centre and Tillingham Medical Centre incorporate waiting rooms, consulting rooms, treatment rooms, toilets, offices and dispensary. There is disabled access to all areas other than first floor office space

Find us on NHS choices:

Maylandsea Medical Centre.

Tillingham Medical Centre

Parking.

We have space for patients to park at each site however it is limited.  This means that at times when the surgery is busiest there will not be room for all to park outside the surgery and you will therefore have to find alternative places to leave your car.  

Please be considerate of the residents and other road users by leaving your car where you are not blocking driveways or access roads in the area surrounding the surgeries.

LINK TO OUR CORONAVIRUS SERVICE UPDATE PAGE

If you are concerned that you might have Coronavirus please use the national Covid-19 service : NHS 111 COVID-19 service

If you require help from the surgery please telephone - do not turn up unannounced in person. A clinician will call you back to discuss your situation and plan your care. 

For detailed information about how we as a practice are responding to the COVID-19 outbreak please see our CORONAVIRUS PAGE, which will be updated as new information becomes available. 

Get involved in how we deliver your services! (For a very minimal commitment of your time!)

We are eager to recruit volunteers to our Patient Participation Group. This is an opportunity for you to have your say and guide the future of services delivered in the practice. Please see this link. This will largely be run 'virtually' by email correspondence and online.

For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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